FaqFrequently Asked Questions
All information about the festival and flights before takeoff
When is the best time to fully enjoy the festival and hot air balloon flights?
To experience this unique event, arrive between 6:00 and 9:00 AM (sunrise) or 5:30 and 6:30 PM (sunset).
Afterwards, enjoy the entertainment, a variety of performances, and friendly networking areas.
Do hot air balloons fly every day?
Can I book a hot air balloon flight during the festival?
How do tethered flights work during the festival?
For an optimal experience, arrive early and also enjoy the other activities and shows.
Does the festival accommodate people with disabilities?
Are the festival’s concerts and shows free for everyone?
Thanks to this free access, every visitor can enjoy the cultural and artistic richness of the festival.
Useful information and practical tips
Practical tip
Before contacting our support team, please check the FAQ first. You’ll quickly find answers to most of your questions there.
Our response times
Our team will respond to you within 24 business hours. However, during peak activity periods, this timeframe may vary slightly.
Contact methods
If you can’t find the answer to your question, please contact us directly. You can use our online form or call our dedicated number.
Learn More
Our team is here to assist you at every step !
If you don’t find the answer in our FAQ, please contact us directly via the form below.
For any request or practical information, details about the program, access to festival venues, or other specific questions — we’ll respond to you quickly and efficiently.
Simply fill out the form, and one of our team members will contact you as soon as possible.